You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be subject to standard return procedures upon delivery.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Please note that certain items are non-returnable for hygiene or safety reasons, including but not limited to personalized products, perishable goods, and intimate items. These exceptions will be clearly marked on product pages.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your return. The exact timing of when the credit will appear in your account depends on your payment provider's policies.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our mistake.
For items purchased during promotional periods or with discounts, the refund amount will reflect the actual price paid after discounts were applied.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with the payment processor to resolve any issues. Please allow up to 14 business days for resolution of payment processing inquiries.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Tredswift
Address: 2630 Erlanger Rd, Erlanger, Kentucky
E-Mail: [email protected]
Phone: +1 859-339-2150
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.