Hey there! At Tredswift, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. In fact, our founder, Alex, still personally replies to emails whenever possible. (Yeah, really!) We started this journey because we were tired of impersonal shopping experiences, and we’re committed to keeping things human.
Ever had one of those frustrating customer service experiences where you felt like no one was listening? We’ve been there too—and that’s why we do things differently. Whether it’s a question about sizing, a product suggestion, or even just to say hi, we read every message that comes our way. Last month alone, we implemented 3 customer-inspired product improvements!
Here’s how you can reach us:
Remember that time you emailed a company and got a robotic response? Yeah, we hate that too. When you contact Tredswift, you’re talking to actual humans who’ve been in your shoes. Just last week, Sarah from our team spent 45 minutes helping a customer find the perfect gift—that’s the kind of service we’re proud of.
Pro tip: If you include a fun fact about yourself in your message, our team might just include one back in our reply. (Recent favorites include a customer who trains llamas and another who collects vintage toasters!)
For quick answers, check out our FAQ page. But honestly? We’d rather hear from you directly. Even if it’s just to tell us about your day—we’re all about building real connections here at Tredswift.
P.S. Our office dog, Biscuit, sometimes "helps" with customer service. If you get a paw-typed email, you’ll know why!
